Welcome to Amaranthus Paper & Flora! Because our blooms are handmade petal by petal, please keep in mind that no two flowers are exactly alike. While we aim for consistency, there may be slight differences between photographed blooms and those in your made-to-order bouquet. If you are not pleased with your blooms, please let us know right away so that we can do our best to make you happy!
Full payment must be received before a listed item will be shipped and before we begin working on any custom orders.
Current production time for non-custom orders: 2 weeks. This means that we will create your blooms and have them ready to ship within 2 weeks of purchase unless otherwise notified. If your order is ready earlier than expected, we will ship it as soon as possible.
Custom orders typically ship within 1-3 months (bridal orders may be 3+ months); please ask for a time estimate when you place a custom order.
We only ship within the United States. We do not ship internationally.
Shipping/handling is $12 per item for regular listings (i.e. non-custom and non-oversized items). Shipping may vary for custom or oversized items.
We ship via USPS 2-3 Day Priority Mail from Atlanta, GA. You will receive a notification with tracking info once your item ships. Please note that we make no guarantees once a package is out of our hands and in the mail. We cannot promise exact delivery dates but encourage our customers to leave extra wiggle room in their order timing to allow for any unforeseen postal delays beyond our control. Please be sure to use a shipping address that can reliably and safely receive packages.
Unfortunately there is nothing we can do for packages that were never received but show they were “delivered” according to your tracking information. This is extremely rare, but thieves exist and they stink. Again, we ask that you use a shipping address that you know can reliably and safely receive packages. USPS insurance usually does not cover lost packages that show they were “delivered.” Therefore we are not responsible for refunds or replacements in these situations.
On a similar note, we will not ship to hotels or hospitals unless you confirm for us that you have reached out to the hotel or hospital for specific instructions regarding addressing, room numbers, internal mail delivery, package handling, etc. The last thing we want is for your flowers to be lost or returned, so we ask you for confirmation of these shipping details up front and will only ship if you are comfortable assuming responsibility for any risk of loss in this situation.
If you live in Atlanta and would like to arrange a time to pick up your order in person, we’d be happy to arrange a local pick-up. Click here for more details on local pick-up. Please contact us before purchasing! We'll send you a code to waive shipping fees and work with you to arrange details for local pick-up. Our regular 2-week production time still applies, though we'll let you know if we can beat that (depending on what we have on our plate and in inventory at the time).
Refunds and Exchanges
Orders are not returnable or refundable unless they have been damaged during shipping. That said, if you are dissatisfied with your purchase, please let us know about the problem so we can try our best to make it right!
If your item is damaged in shipping, let us know! Please contact us with your concerns within 5 days of receiving an item so that we can begin a conversation about a return or exchange. If your item arrives damaged, please take a photograph and email us as soon as possible!
The buyer will be responsible for the cost of shipping the item back, and we will be happy to refund your money in full, less the cost of shipping, once the item arrives in its original condition. All returns must be shipped with delivery confirmation.
We are happy to take custom orders and special requests. If you need multiple quantities of a bouquet, or are looking for something in particular, please don't hesitate to ask!
Payment in full is required before we will begin working on a custom order, and coupon codes do not apply to custom orders. Please note that custom orders are typically ready to ship within 1-3 months; bridal orders typically require a 3-month lead time. Please ask for a time estimate when you place your custom order.
Custom orders are not returnable or refundable.
Subscription Program Policies
Subscription payments (whether in-full or recurring) are non-refundable. Quarterly subscriptions ship out the first full week in December, March, June, and September.
If you opted to pay for one year in full, up front, but need to update your shipping address mid-subscription, please email us and we'll be happy to update your info.
If you have opted for recurring billing, you may cancel mid-year. But we hope you'll stay! Please email us if there's something we can try to do to make your experience better! That said, if you decide to go, just be sure to cancel before your next scheduled charge, as subscription payments are non-refundable. You may manage your account (payments, shipping address, etc.) via the MoonClerk customer portal. Check your sign-up confirmation email for that link.
Please refer to the Subscriptions page for additional information.
Please feel free to contact us with any questions regarding our policies.