Shop Policies

Welcome

Welcome to Amaranthus Paper & Flora!  Because our blooms are handmade petal by petal, please keep in mind that no two flowers are exactly alike. While we aim for consistency, there may be slight differences between photographed blooms and those in your made-to-order bouquet. If you are not pleased with your blooms, please let us know right away so that we can do our best to make you happy!

Payment

Full payment must be received before a listed item will be shipped and before we begin working on any custom orders.

Production Time

Current production time for non-custom orders: 2 weeks. This means that we will create your blooms and have them ready to ship within 2 weeks of purchase unless otherwise notified. If your order is ready earlier than expected, we will ship it as soon as possible.

Custom orders typically ship within 1-2 months (bridal orders may be 3+ months); please ask for a time estimate when you place a custom order.

Production times may vary in busy seasons; any updates to production times will be posted here in our Policies.

Shipping

Shipping/handling is $10 per item for regular listings (i.e. non-custom and non-oversized items). Shipping may vary for custom or oversized items.

We ship via USPS 2-3 Day Priority Mail from Atlanta, GA. You will receive a notification with tracking info once your item ships. Please note that we make no guarantees once a package is out of our hands and in the mail. Please be sure to use a shipping address that can reliably and safely receive packages.

If you live in Marietta/East Cobb or Atlanta and would like to arrange a time to pick up your order in person, please contact us before purchasing! We'll send you a code to waive shipping fees and work with you to arrange details for local pick-up.

Currently we do not ship internationally.

Refunds and Exchanges

If you're not completely satisfied or your item is damaged in shipping, let us know! Please contact us with your concerns within 5 days of receiving an item so that we can begin a conversation about a return or exchange. If your item arrives damaged, please take a photograph and email us as soon as possible!

The buyer will be responsible for the cost of shipping the item back, and we will be happy to refund your money in full, less the cost of shipping, once the item arrives in its original condition. All returns must be shipped with delivery confirmation. 

Custom orders are not returnable or refundable.

Please feel free to contact us with any questions regarding our policies.

Custom Orders

We are happy to take custom orders and special requests. If you need multiple quantities of a bouquet, or are looking for something in particular, please don't hesitate to ask!

Payment in full is required before we will begin working on a custom order, and coupon codes do not apply to custom orders. Please note that custom orders are typically ready to ship within 1-2 months; bridal orders typically require a 3-month lead time. Please ask for a time estimate when you place your custom order. Custom orders are not returnable or refundable.